Reference

h5 bigwinner Privacy Policy for Indonesian Accounts

Your privacy matters to every step of your account journey at h5 bigwinner — from the moment you verify your phone number through to processing a withdrawal via…

Phone verification protectedDANA & QRIS data handled separatelyAccount data you can requestCookies policy includedContact path for data queries

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What Information h5 bigwinner Holds About You

h5 bigwinner Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect the details you provide during phone verification: your registered number, device type and the payment method you link — whether that is OVO, GoPay, DANA, QRIS, a virtual account or a bank transfer through BCA, BRI, Mandiri or BNI.

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We also log session activity such as login timestamps, game rounds completed and transaction receipts, so our support team can verify payment status if a deposit or withdrawal stalls. We do not sell this data to third parties. Retention periods depend on local law, and accounts
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inactive for an extended period are subject to our data-minimisation schedule outlined in the full policy document.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about the data we hold, need to request a copy of your account records, or want to ask us to delete…

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply layered security practices across every account interaction — from the phone-verification step at registration through to each withdrawal confirmation sent to your OVO or GoPay wallet.

Encryption in Transit

All data exchanged between your device and our servers — including QRIS payment references and login credentials — travels over TLS-encrypted connections.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to monitor page load times. You can manage cookie preferences from the settings panel in your account.

Third-Party Access Limits

Payment processors such as DANA and QRIS receive only the transaction reference they need to complete a transfer — we do not pass them your full profile data.

Data Retention Schedule

Active account data is held for as long as your account remains open. Once you close your account, we follow the retention window that depends on local law.

Access Requests

You can request a copy of the personal data we hold at any time. We deliver it to your registered email within 3 business days, where local law permits.

Deletion Requests

To ask us to erase your data, contact support through live chat or email. Some records — such as transaction logs for BRI or Mandiri bank transfers — must be retained for the period required by applicable regulations.

Privacy Policy — Common Questions from Our Account Holders

The questions below cover what Indonesian account holders ask most often about the h5 bigwinner Privacy Policy — from how payment data is stored to what happens when you close your account or ask us to remove your information.

We collect your registered phone number, device identifiers and the payment method you link — DANA, OVO, GoPay, QRIS or a bank account. Session logs such as login times and game activity are also recorded for security and support purposes.

No. Payment references are passed only to the processor needed to complete a transaction. We do not sell or share your payment data with advertisers or unrelated third parties.

Active account data is held for as long as your account is open. After closure, retention depends on local law — some transaction records tied to BCA or Mandiri transfers must be kept for a regulatory period before deletion.

Yes. Send a request via live chat or the email address in your account dashboard. Include your registered phone number and we will deliver a data summary within 3 business days, where local law permits.

Contact our support team through live chat, email or Telegram and select the data-deletion option. Some records — such as withdrawal receipts linked to OVO or GoPay — may be retained for the period required by applicable regulations before erasure.

We use session cookies for login continuity and analytics cookies to track page performance. You can review and adjust cookie settings directly from the settings panel inside your account — no need to contact support for basic cookie preferences.

Reach our data-handling team via live chat around the clock, by email, or via Telegram between 09:00 and 21:00 WIB. Privacy complaints are escalated to a senior queue and acknowledged within one business day, where local law permits.

h5 bigwinner Privacy Policy for Indonesian Accounts

How to Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Encryption in Transit

Cookie Controls

Third-Party Access Limits

Data Retention Schedule

Access Requests

Deletion Requests

Privacy Policy — Common Questions from Our Account Holders

01 What personal data does h5 bigwinner collect when I open an account?

02 Does h5 bigwinner share my DANA or QRIS payment data with other companies?

03 How long does h5 bigwinner keep my account information?

04 Can I request a copy of the data h5 bigwinner holds about me?

05 How do I ask h5 bigwinner to delete my personal information?

06 What cookies does h5 bigwinner use and how can I control them?

07 Who do I contact if I believe my privacy rights at h5 bigwinner have not been respected?

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